• Accessing Technical Papers and Streaming Media
• Advanced Search
• Audio Programs, How to Listen Online
• Audio Programs, Listening, Minimum System Requirements
• Audio Programs, Listening, Troubleshooting
• Audio Programs, Podcasting



• CD subscriptions
• Change User ID and/or Password
• Changing My Email Address
• Checkout
• Choosing My DVDs or Videos Each Month
• Conference Papers
• Conferences, Gold Coast
• CPD or CPE Rules
• Credit card details, security
• Cumulative Index



• DVD subscriptions
• DVDs



• Education Channel - Select Service
• Email address, Changing My
• Email Newsletters



• Favourites
• Forgotten User ID and Password



• Gold Coast Conferences
• GST Alert



• Index, Cumulative
• iPod



• Legal Alert
• Log In
• Lost User ID and Password



• Mandatory requirements
• MCLE Rules
• MP3 Players



• Newsletters



• Papers
• Payment
• Payment, Security
• Playing Audio programs online
• Playing Videos online
• Podcasting audio
• Podcasting video
• Printing papers
• Product Info
• Products
• Products, How to Find
• Purchase TEN Products



• Recent Papers, How to View, Print and Add to Favourites
• Researching a subject



• Search, Advanced
• Search, Simple
• Security
• Select Service
• Select Service, Changing your selections
• Seminars and Conferences
• Shopping Basket
• Super Alert



• TaxWatch
• TEN Products
• TENShop



• User ID and Password - Forgotten or Lost!
• User ID and Password, How to Change



• Video Programs, Podcasting
• Videos, How to View Online
• Videos, Viewing, Minimum System Requirements
• Videos, Viewing, Troubleshooting
• View Favourites
• Viewing Recent Papers

• Select recent papers for your service (see Recent Papers)
• Next to title of each program you are entitled to receive on CD, you will see a Play Audio button. (Note: you will not see this icon next to all program titles.)
• When you have chosen the program you wish to listen to, select (click on) Play Audio.
• The system will launch a floating window listing the program name, and giving you the option to pay the program.
• Make your choice and select (click on) the Play button.
• The system will display the audio player in the floating window and will commence playing.
• Use the controls below the player to pause, fast forward or rewind the program, or to control the volume of the sound.
• When you have finished, select (click on) Close Window at the bottom of the floating window.

Note:
 1. While your subscription does entitle you to see the papers for all programs produced for your version of Sound Education, it may not entitle you to play the audio programs of every program produced. If the "Play Audio" icon does not display, your subscription probably does not entitle you to listen to it. See also note 2 below.
 2. The topics are generally listed before the papers or the audios are loaded. Your audio entitlements should always be displayed for the current month within ten days of its commencement.

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• A sound card
• Speakers
• Windows Vista, Windows XP (Home or Professional) or Windows 2000 Professional
• Pentium 3 processor, equivalent or greater (most do)
• Internet Explorer 7.0 or 6.0 (web browser) You must have Windows Media Player 9 or higher
• Windows Media Player usually comes pre-installed with Internet Explorer.
• If you do not have it, you can download the current version (WMP 10) free from the Microsoft website:

Visit Microsoft Website

Your Internet connection
Can be broadband or dialup. Fewer problems will be experienced using broadband.
Our service does not support earlier Windows operating systems or any versions of Mac OS (Apple).
The audio programs may play, but we cannot guarantee it.

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• The floating window does not appear when I select Play Audio
  Your browser may be set to block pop-up windows. Internet Explorer will give you an option when you select Play Video to allow pop-ups permanently from our site. You should select this option. Alternatively, your security or network settings may prevent the floating window launching. If you are having this problem, please speak to your network administrator.
  
  
• The floating window appears, but when I select Play nothing happens/the player does not appear/the controls do not appear.
  The most likely cause is that you do not have Windows Media Player installed on your computer, or if you do, you have an earlier version. Get the latest version free from Microsoft.
  Visit Microsoft Website
  
  
• The audio plays, but some of the player controls do not work
  If the audio program has just commenced playing, it is possible that the file containing the audio has not been fully downloaded to your computer. If so, the controls will not work fully. If the problem persists, check that you have a current version of Windows Media Player.
  
  
• There is no sound
  Does your computer have a sound card? Does it have speakers? Are the speakers separate from the computer? If so, are they turned on? If yes to all the above, check that the volume control in Windows is not turned down or muted. (If you do not hear the normal Windows sounds when you start your computer, that's a good sign that the volume has been muted.)
  
  
• The audio plays, but does not play smoothly
  If the problem persists, it is probably because your computer lacks the processing power to handle playing the audios. To test this, try playing audio files from another website and see if you have the same problem.
  
  
• The audio plays, the stops, and then plays again In our tests this was rare: when it happens it is probably due to network congestion: the file is not downloading fast enough, so the audio has to stop for the download to catch up.

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Select the service you wish to podcast from the left hand menu (eg Sound Education in Taxation).
• The system will display the submenu for that service.
• From the submenu, select Channel Podcast.
• Alternative: select the Channel Podcast button from the top banner of Recent Papers for the service.
• The system will display a second floating window. This will contain legible information provided your browser supports RSS (Really Simple Syndication) (eg Internet Explorer 7.0 or Firefox 2). If not, it will contain html code.
• The system will also display a page with further instructions on podcasting in the main window
• iPod users: select the Subscribe via iTunes button on the main web page OR
• Other MP3 Players: select Subscribe to this feed in the floating window. Note: if your browser does not support RSS feeds and there is html code only in the floating window, copy the address loan of the floating window and paste it onto the podcast page of your MP3 player software on your computer. (Windows users: <CTRL> C to copy; <CTRL> V to paste.)

• The titles of all the programs for this service available for podcasting will be downloaded to the podcast section of your podcasting software (eg i-Tunes). Only the first program of the most recent edition will be downloaded.
• Each time your PC is connected to the Internet, the names of any new titles for this service will download to your PC automatically.

• Simply open up i-Tunes or your other podcasting software, go to the podcasting section, and click the Get button for each program you wish to download.
• Synch your i-Pod with i-Tunes, or other MP3 device, and the new programs will download to your i-Pod automatically.
• When using your i-Pod, select the program you wish to listen to.

Open iTunes or equivalent, and go to the podcast section. Highlight the channel you wish to delete, right click on it, and select Delete. How large are the podcast files?
An average Education Channel program will amount to about 100 Mb of data. Super Basics or Tax Basics programs may be as much as 150 Mb. Be sure to take this into account when subscribing to a podcast.

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• If the contents of your shopping basket are not displayed on the screen, select Shopping Basket from the top orange bar on the website banner (or select shopping basket under TENShop).
• The system will display the contents of your shopping basket.
• Review the contents of the shopping basket, and select remove if you wish to remove any item.
• To move to payment, select Checkout.
• The system will display your shopping basket and an online order form for your to complete.
• Complete your contact and payment details as required. If you fail to complete a field, the system will prompt you before moving to the next stage. Mandatory fields are marked with an asterisk.
• The system will return a summary of your order and ask you to cancel or confirm your order.
• To confirm your order, select Confirm your order
• The system will display full details of your order. If you wish to have a printed record, select Print Page.
• Your order will be transmitted to us for processing, and the system will send you an email confirming that your order has been received.

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Choosing My DVDs or Videos Each Month

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Conference Papers

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Conferences, Gold Coast

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Education Channel - Select Service

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Email address, Changing My

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Email Newsletters

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Favourites

• When you are viewing the paper or see it in a list of recent papers or a search hitlist of papers, select (click on) the Add button, next to the word "Favourites".
• The system will add the topic (including associated papers, videos or audios) to your Favourites, and display a dialog box confirming the addition.
  

To view your favourites at any time, select (click on) View My Favourites, which you will find in the left hand column of your screen, just above the Search box.
To annotate any topic in your Favourites:

• Select (click on) the title of the topic you wish to annotate.
• The system will display the technical paper, with a field for annotations underneath the title of the paper.
• Place your mouse in the field, and click on it, and then type in your annotations.
• When you have finished, select (click on) Add or Update.
• The system will save the annotations in your favourites and you will be able to view it next time you login and view your favourites.
• Select (click on) View My Favourites.
• The system will display a list of topics in your favourites.
• Select (click on) the Remove button opposite the title of the topic you wish to remove.
• The system will remove the topic from your favourites (together with any annotations) and will display a dialog box confirming this.

To remove a paper (and video or audio) from your favourites:

• Select (click on) View My Favourites.
• The system will display a list of topics in your favourites.
• Select (click on) the Remove button opposite the title of the topic you wish to remove.
• The system will remove the topic from your favourites (together with any annotations) and will display a dialog box confirming this.

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• From the left hand side of your page, select (click on) the title of your service (if necessary)
• The system will display a submenu under your service, including a link to the Cumulative Index.
• On the left hand side of the page, locate and select (click on) the Cumulative Index link.
• The system will display the cumulative index for your service beginning with the letter A.
• From the letters at the top of the page, select (click on) the first letter of the entry you want to search. For example, select C for all topics related to Capital Gains Tax, or P for all the topics on partnerships.
• The system will display the index entries for that letter of the alphabet.
• To view the associated paper, click on the index entry of your choice.
• The system will display the topic and paper linked to the entry. Note: The paper titles are not the same as the index entries, but will contain the relevant subject matter.
• To view another, select (click on) Return to Hitlist in the teal bar above the title of the paper.
• The system will display the index again, and you can make another selection.

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Lost User ID and Password

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Mandatory requirements

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MCLE Rules

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MP3 Players

1. Upload the audio files from your CD to your computer.
2. Convert the audio files from the uncompressed audio CD format to MP3 files.
3. Upload the converted files to your MP3 player.

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Newsletters

• Select (click on) the name of the newsletter in the blue column on the left of your screen.
• The system will display a list of previous issues of the newsletters by year.
• Select (click on) the issue that you wish to view.
• The system will display the issue. You can view it or print it.
• To print it, select (click on) the Print button.
• To return to the list of newsletters, select (click on) Return to Hitlist in the teal bar above the title of the issue.

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Papers

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Payment

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Payment, Security

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Playing Audio programs online

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Playing Videos online

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Podcasting, Audio Programs

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Podcasting, Video Programs

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Printing papers

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Product Info

• Service details, including the levels of the service, the entitlements of subscribers to different levels, topics covered and release months.
• Tips on how to use the service effectively
• Terms and conditions - the currently applicable terms and conditions which govern your subscription.
• Mandatory compliance rules - a summary of the mandatory CPD,CPE or MCLE rules for your profession, and details of the basis on which you can claim hours or units for using the service to which you subscribe.

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Products

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Products, How to Find

• If you are not logged on, in the order a product box on the right hand side of the home page, insert the product code.
• If you are logged on, in the order a product box on the right hand side of the home page, insert the product code.
• The system will display the product name and price
• If you wish to order the product, select Order Now and the product will be added to your shopping basket.
• If you wish to view the details of the product, select the title of the product.
• The system will display the details of the product. In many cases, you will also be able to download a pdf version of the product brochure.

• Under TENShop in the left hand menu, select a product type - eg Single DVDs, Conferences, CD subscriptions
• The system will display a list of products of that type, in date order, with the most recent product first.
• Review the list, navigating through other pages, and select the product you wish to buy or review.
• If you wish to order the product, select Order Now and the product will be added to your shopping basket.
• If you wish to view the details of the product, select the title of the product.
• The system will display the details of the product. In many cases, you will also be able to download a pdf version of the product brochure.

• If you are not logged on, select a topic from the list under Choose product subject in the left hand menu.
• If you are not logged on, select a topic from the list under Choose product subject in the left hand menu.

• The system will display a list of products on that area of law or taxation.
• Review the list, and select the product which interests you
• If you wish to order the product, select Order Now and the product will be added to your shopping basket.
• If you wish to view the details of the product, select the title of the product.
• The system will display the details of the product. In many cases, you will also be able to download a pdf version of the product brochure.

• If you are not logged on, in the product search box on the left of your screen, insert your search terms.
• If you are logged on, in the order a product box on the right hand side of the home page, insert your search terms.
• The system will display the products with titles which match your search terms.
• Review the list and select the product which interests you.
• If you wish to order the product, select Order Now and the product will be added to your shopping basket.
• If you wish to view the details of the product, select the title of the product.
• The system will display the details of the product. In many cases, you will also be able to download a pdf version of the product brochure.

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Purchase TEN Products

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Recent Papers, How to View, Print and Add to Favourites

• When you login, the first thing you will see are the recent papers for the service to which you subscribe.
• To view from the current release, select (click on) the name of the paper.
• The system will display the paper.
• To view a paper from an earlier release, select (click on) the relevant release month.
• The system will display the list of papers for that month. Follow the procedure described above to select and view the relevant paper.
• To print the paper, select (click on) the Print button in the teal bar above the title of the paper.
• The system will display the paper only in a floating window. It will then display your operating system's print dialog box. Select the printer you wish to use and then select Print.
• Your computer will send the document to your chosen printer, and the floating window should close automatically. If not, select (click on) Close in the floating window.
• To add the paper to your favourites, select (click on) Add next to the word Favourites.
• The system will add the paper to your favourites and display a dialog box confirming the addition. (See Favourites)
• To return to the list of recent papers, select (click on) Return to Hitlist in the teal bar above the title of the paper.

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Researching a subject

• For simple search, see Search, Simple
• For advanced search, see Search, Advanced
• For cumulative index, see Index, Cumulative

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Search, Advanced

• From the left hand column of your screen, select (click on) Advanced Search
• The system will display the Advanced Search Screen.
• First, complete step 1 - check the boxes of the paper collections you wish to search or check search through all document sources.
• Then select the key subjects, if any by clicking on the subjects in the key subject box. (To move down the list, use the scroll bars.)
• To select more than one key subject, hold the CTRL key on your keyboard down when clicking on the subject to avoid unselecting previous choices.
• Then select start and finish dates of papers you wish to search. For example, for 2005 papers, select Jan 2005 to Dec 2005.
• If you are looking for papers from a particular author or authors, select the name(s) of the author(s) from the drop-down list.
• If you are looking for papers from a particular firm or firms, select the name(s) of the firm(s) from the drop-down list.
• If you wish to search by title, complete your search terms in the title field, and the system will look for matches in the paper titles.
• Select (click on) the Search button.
• The system will display a list of the papers meeting your search terms, showing the title and author of the paper.
• Click on the title of the paper to view the paper.
• To print the paper, select (click on) the Print button in the teal bar above the title of the paper.
• The system will display the paper only, with navigation, in a floating window. It will then display your operating system's print dialog box. Select the printer you wish to use and then select Print.
• Your computer will send the document to your chosen printer, and the floating window should close automatically. If not, select (click on) Close in the floating window.
• To add the paper to your favourites, select (click on) Add next to the word Favourites.
• The system will add the paper to your favourites and display a dialog box confirming the addition. (See Favourites)
• To return to your search hitlist, select (click on) Return to Hitlist in the teal bar above the title of the paper. To view another paper, repeat the process.

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Search, Simple

• On the left of your screen, you will see a white field with Search below it.
• Move your cursor to the white field, and click the mouse once.
• Insert the terms you wish to search in the white field.
• Select (click on) the Search button.
• The system will display a list of the papers meeting your search terms, showing the title and author of the paper.
• Click on the title of the paper to view the paper.
• To print the paper, select (click on) the Print button in the teal bar above the title of the paper.
• The system will display the paper only in a floating window. It will then display your operating system's print dialog box. Select the printer you wish to use and then select Print.
• Your computer will send the document to your chosen printer, and the floating window should close automatically. If not, select (click on) Close in the floating window.
• To add the paper to your favourites, select (click on) Add next to the word Favourites.
• The system will add the paper to your favourites and display a dialog box confirming the addition. (See Favourites)
• To return to your search hitlist , select (click on) Return to Hitlist in the teal bar above the title of the paper. To view another paper, repeat the process.

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Security

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Select Service

• You will receive an email each month from us to let you know that it is time to make your selections.
• You can make your selections at any time up till the end of the month prior to the release month. (Example: You can make selections for July up to 30th June.)
• If you have not made your selections, you will receive a reminder email towards the end of the month.

Here's how you do it!

• Login to the website.
• In the blue column on the left of your screen, locate Select Service Centre. If you cannot see it, scroll down till you can.
• Select (click on) Make Your Selection.
• The system will tell you the minimum number of programs you should select and display a list of programs for the month.
• To view details of each program, select (click on) the program title.
• The system will display a floating window with further details of the program. Close the window when you have finished reviewing the details.
• To select a program, check the box next to the program title. You should select the minimum specified. You can select more programs at an extra cost.
• When you have made your selections, select (click on) the Go to Step 2 button.
• The system will display the selected programs, and ask you to confirm your selections.
• Make any necessary changes and the select (click on) the Process Order button.
• If you have not ordered additional programs, the system will confirm your selections.
• If you have ordered additional programs above your entitlement, the system will display a form to you enable you to pay for the extra programs you have ordered. Complete your payment details and select (click on) the Process Payment button. The system will then confirm your selections.

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Select Service, Changing your selections

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Seminars and Conferences

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Shopping Basket

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Super Alert

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Taxwatch

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TEN Products

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TENShop

See Products, How to Find and Checkout

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User ID and Password - Forgotten or Lost!

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User ID and Password, How to Change

• New User ID
• New password
• Confirm new password
• New email address

When you have completed the relevant fields, select (click) the Save button. If you make a mistake and you would like to start again select (click the Reset button).

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Video Programs, Podcasting

• Select the service you wish to podcast from the left hand menu (eg Lawyers Education Channel).
• The system will display the submenu for that service.
• From the submenu, select Channel Podcast.
• Alternative: select the Channel Podcast button from the top banner of Recent Papers for the service.
• The system will display a second floating window. This will contain legible information provided your browser supports RSS (really simply syndication) (eg Internet Explorer 7.0 or Firefox 2). If not, it will contain html code.
• The system will also display a page with further instructions on podcasting in the main window
• iPod users: select the Subscribe via iTunes button on the main web page OR
• Other MP3 Players: select Subscribe to this feed in the floating window.

• The titles of all the programs for this service available for podcasting will be downloaded to the podcast section of your podcasting software (eg i-Tunes). Only the first track of the most recent edition will be downloaded.
• Each time your PC is connected to the Internet, the names of any new titles for this service will download to your PC automatically. How do I download the programs I want to listen to?
• Simply open up i-Tunes or your other podcasting software, go to the podcasting section, and click the Get button for each program you wish to download.
• Synch your i-Pod with i-Tunes, or other MP3 device, and the new programs will download to your i-Pod automatically.
• When using your i-Pod, select the program you wish to listen to.

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Videos, How to View Online

• Select recent papers for your service (see Recent Papers)
• Next to title of each program you are entitled to receive on DVD, you will see a Play Video button. (Note: you will not see this icon next to all program titles.)
• When you have chosen the program you wish to view, select (click on) Play Video.
• If you have a fast broadband connection, the system will display a floating window offering you the choice of high or standard resolution. Click on the radio button of your choice and click on the Select button.

• The system will launch a floating window listing the program name, and giving you the option to pay the whole program or various segments of it.
• Make your choice and select (click on) the Play button.
• The system will display the video player in the floating window and will commence playing. If you have a small screen or a low screen resolution (eg 800 x 600 pixels) you may need to scroll down or resize the floating window in order to see it.
• Use the controls below the video to pause, fast forward or rewind the video, or to control the volume of the sound.
• Standard resolution subscribers: if you wish to view a larger picture, select (click on) the Double Size button below the picture.
• The system will display the picture double size.
• To return to normal size, select (click on) the Back to Normal button, below the picture.
• If you wish to view the video full screen, select (click on) Full Screen.
• The system will display the video on the screen to the exclusion of everything else. It will be fairly fuzzy!
• To return to the normal size, press the <ESC> key on your keyboard.
• To view other parts of the program, pause the video using the controls below the picture, and then select Play opposite the relevant segment.
• When you have finished, select (click on) Close Window at the bottom of the floating window.

1. While your subscription does entitle you to see the papers for all programs produced for the Education Channel, it will not entitle you to see the videos of every program produced. If the "Play Video" icon does not display, your subscription does not entitle you to view it. See also note 2 below.
2. The topics are generally listed before the papers or the videos are loaded. Your video entitlements should always be displayed for the current month within a few days of its commencement.

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Videos, Viewing, Minimum System Requirements

• A sound card
• Speakers
• Windows Vista or Windows XP (Home or Professional) (operating system)
• Pentium 3 processor, equivalent or greater (most do)
• Internet Explorer 6.0 (web browser)
  
  

You must have Windows Media Player 9 or higher

• Windows Media Player usually comes pre-installed with Internet Explorer.
• If you do not have it, you can download the current version (WMP 10) free from the Microsoft website:
  Visit Microsoft Website

You must have broadband Internet

• Your connection to the Internet must be a broadband connection. Broadband connections are of four types:
  • ADSL or DSL or ADSL2+ (this works through your normal phone line)
  • Cable (ie PayTV cable)
  • Satellite
  • Wireless broadband
  
  If you are not sure what you have, speak to your network administrator or Internet Service Provider (ISP).
  
  • Our standard resolution videos have been designed to play over the lowest bandwidth broadband (256 kbps down/64 kbps up). As our videos download to temporary files before they play, the faster your connection, the quicker they will commence to play.
  • Our high resolution videos require a connection speed of 1 mbps.

Our service does not support earlier Windows operating systems or any versions of Mac OS (Apple).

The videos may play, but we cannot guarantee it.

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Videos, Viewing, Troubleshooting

• The floating window does not appear when I select Play Video

Your browser may be set to block pop-up windows. Internet Explorer will give you an option when you select Play Video to allow pop-ups permanently from our site. You should select this option. Alternatively, your security settings may prevent the floating window launching. If you are having this problem, please speak to your network administrator.

• The floating window appears, but when I select Play nothing happens/the screen does not appear/the controls do not appear.

The most likely cause is that you do not have Windows Media Player installed on your computer, or if you do, you have an earlier version. Get the latest version free from Microsoft. Visit Microsoft Website

• The video plays, but some of the player controls do not work

If the video has just commenced playing, it is possible that the file containing the video has not been fully downloaded to your computer. If so, the controls will not work fully. If the problem persists, check that you have a current version of Windows Media Player.

• The video plays, but there is no sound

Does your computer have a sound card? Does it have speakers? Are the speakers separate from the computer? If so, are they turned on?
If yes to all the above, check that the volume control in Windows is not turned down or muted. (If you do not hear the normal Windows sounds when you start your computer, that's a good sign that the volume has been muted.)

• The video plays, but does not play smoothly

If the problem persists, it is probably because your computer lacks the processing power or the video card to handle playing the videos. To test this, try playing video from another website and see if you have the same problem.

• The video plays, the stops, and then plays again

In our tests this was rare: when it happens it is probably due to network congestion: the file is not downloading fast enough, so the video has to stop for the download to catch up.

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View Favourites

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Viewing Recent Papers

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