There are several methods by which you may recover your lost password.

Method 1: use your secret question / answer

We will email your user ID and password in the next few minutes provided your email address corresponds with our records and you give one correct answer to the question. For a future password recovery you may choose your question and answer at "Change My User Details" page after you've successfully logged in.

recover password metod 1
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 Full email address:  

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Method 2: by email address

Please enter your email address below, and we will email your user ID and password in the next few minutes provided your email address corresponds with our records. Note: if this email address is shared between several accounts, each will receive an individual message.

recover password metod 2
Full email address: 

TEN Shop choose product by subject area end

 

Method 3: contact us!

Email us at marco@tved.net.au (Television Education Network) or telephone our Customer Service Centre on (03) 8601 7712 during business hours.