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 Recorded Webinar: Handling Volatile Clients in Family Law (Practice Management & Business Skills)

Date: Tuesday 28th February 2023
Duration: 1 Hour

In an area of law that is already heightened with emotion, family lawyers can often be faced with difficult clients: they may be excessively needy, overly aggressive, or a combination of both. This session provides best practice strategies in managing difficult clients, including:

  • The written agreement on client practitioner interaction
  • Maintaining a professional relationship with the client
  • Some red flags to watch – recognizing the manipulative, needy client
  • Managing toxic or aggressive behaviour
  • Key management strategies:
  • Managing communication and response expectations
  • Explain difference between urgent and non-urgent
  • Setting a precedent to reinforce boundaries
  • Being selective on clients
  • Managing client expectation where client exhibits excessive list of wants
  • Knowing when to ‘pull the plug’ on the client
Recorded Webinars,Family Law,Recorded Webinar:  Handling Volatile Clients in Family Law (Practice Management & Business Skills)

Paul Fildes, Principal, Accredited Family Law Specialist, Taussig Cherrie Fildes Lawyers, Melbourne, Vic

Paul Fildes is an Accredited Family Law Specialist and has been practising in family law since 1983. He has been ranked as one of only nine lawyers in Australia and one of only five in Melbourne as Preeminent by Doyle's Guide in 2020 and 2021.

Paul Fildes was previously the head of Middletons’ Family Law Practice Group (now K&L Gates), which he merged with Taussig Cherrie & Associates in 2010, to become Taussig Cherrie Fildes. Taussig Cherrie Fildes is one of only seven family law firms in Australia and one of only five in Victoria ranked as "First Tier" in the Doyle's Guide to Leading Family & Divorce Law Firms 2021.

Paul specialises in large scale family law property litigation, complex Financial Agreements, de facto property cases and restructuring family property in a tax effective manner.


This webinar is suitable for lawyers practising in family law - Australia wide.


Lawyers can claim 1 CPD unit – Practice Management & Business Skills.

WA lawyers – Please note that TEN is unable to verify your completion of recorded webinars to the Legal Practice Board of WA. TEN is an accredited provider.

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: lisa@tved.net.au

© Television Education Network Pty Ltd 2023

Product Code: WB11FEB23
 Price:  $202.40 (Inclusive of GST)
© 2023 Television Education Network Pty Ltd. All rights reserved. The program for this webinar is copyright and may not be reproduced in any form without the prior written consent of the copyright owner.