Close
My Cart (0 items)

Login to TEN

Privacy Policy
Return
My Cart (0 items)
111545
Live Webinars

Live Webinar: Letters of Demand and Legal Correspondence: When Your Words Create Liability

Letters of demand and everyday legal correspondence are often treated as routine, but poorly drafted communications can have significant legal consequences. An incautious email or overly aggressive letter may create admissions, waive rights, inflame disputes or expose both lawyer

Date/Time

Wednesday 21st October 2026
Vic, NSW, ACT, Tas: 1.30pm to 2.30pm
Qld: 12.30pm to 1.30pm
SA: 1pm to 2pm
NT: 12pm to 1pm
WA: 10.30am to 11.30am

About the Webinar

Letters of demand and everyday legal correspondence are often treated as routine, but poorly drafted communications can have significant legal consequences. An incautious email or overly aggressive letter may create admissions, waive rights, inflame disputes or expose both lawyer and client to liability. This practical session examines the legal effect of correspondence in Australian practice and the judgement required to get it right. It covers:

  • The essential elements of an effective letter of demand and the risks of exaggeration, overstatement and unsupported allegations
  • When correspondence may give rise to misleading or deceptive conduct claims
  • How courts interpret statements made in correspondence, including the difference between express and implied admissions
  • When failure to reserve rights may lead to waiver or estoppel and how to draft effective reservation clauses
  • The strategic impact of tone in correspondence and when aggressive communications can damage your legal position
  • How letters, emails and informal communications are later used as evidence in litigation
  • Practical strategies for responding to urgent or provocative correspondence while preserving your client’s position and keeping negotiations alive
  • A practical pre-send checklist for substantive legal correspondence before it leaves your desk

Presented By

Caroline Hutchinson
AccS(ComLit), Hon Fell (WSU), Principal/Director, Coleman Greig Lawyers Sydney, NSW

Caroline Hutchinson is a Principal at Coleman Greig Lawyers and an Accredited Specialist in Commercial Litigation, who leads the firm’s Commercial Disputes & Employment practice.

Caroline has extensive experience in litigation, and she and her team deal with a wide variety of dispute-related issues for their clients. Utilising her over 30 years of experience, Caroline is well-placed to assist in mitigating the risks involving the effects of litigation on a company’s corporate profile with her keen grasp of commercial realities and comprehensive understanding of the differing legislative requirements across the various Australian states.

She has also built a vast knowledge in managing investigations and disputes for clientele with regulators, including SafeWork NSW, WorkSafe Qld and the ACCC on matters of a WHS and consumer law basis.

Caroline is invested in contributing to the legal profession and the local community and regularly presents on dispute-related and professional ethics topics. She is a serving member of 2 committees of the Law Society of NSW - Litigation Law and Practice (since 2016) and Alternative Dispute Resolution Committee (2025). She was conferred an Honorary Fellowship by Western Sydney University (2023) for her commitment to the western Sydney community and in 2025 was a Finalist in the Lawyers Weekly Dispute Resolution Partner of the Year Award. She is the Chair of Coleman Greig’s Board.

Who Should Attend?

This webinar is suitable for lawyers practising in commercial litigation – Australia wide. This webinar is for practitioners with some knowledge in this area and looking to improve their knowledge.

CPD Certificate

Registered live webinar delegates will receive a CPD certificate for attendance at this webinar. Lawyers can claim up to 1 CPD unit/point – Professional Skills. This webinar has been designed to run for 1 hour, however, webinar lengths can vary depending on the level of questions and discussion.

WA lawyers – Please note that TEN is unable to verify your completion of recorded webinars to the Legal Practice Board of WA. TEN is an accredited provider.

While TEN takes all reasonable care to include accurate and up-to-date information regarding CPD category classifications and compliance obligations, information regarding CPD point allocation are provided as a guide only. Allocation of CPD points is subject to the CPD requirements of your jurisdiction, personal circumstances and professional requirements. You are solely responsible for determining whether a particular product is appropriate for your CPD requirements.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Jason Hooker on (03) 8601 7709 or email: [email protected]

Go to top