Television Education Network Pty Ltd ACN 052 319 365 trading as TEN The Education Network and its related bodies corporate (TEN, we, our) is committed to complying with applicable privacy laws in relation to the personal information that we collect in the course of running our business.
In this document:
- "APPs" means the Australia Privacy Principles set out in the Privacy Act;
- "personal information" has the meaning set out in the Privacy Act, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise;
- "Privacy Act" means the Privacy Act 1988 (Cth); and
- "sensitive information" has the meaning set out in the Privacy Act, and includes certain specific types of personal information such as health information, and information about a person's racial or ethnic origin, sexual orientation, religious beliefs or affiliations and criminal record.
One of the primary ways that we collect and handle personal information is through the TEN platform, which is available at our website located at https://www.tved.net.au (the Website).
Please refer to the Website Terms & Conditions. The Terms & Conditions set out the requirements for using the TEN platform, and provide further details about how the platform works and the types of information that may be collected and processed when you use the platform.
How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
- when you register with and use the TEN platform, or otherwise use the Website;
- in administering and performing any contracts with any third party service providers that assist us with providing services to you;
- when you contact us via telephone or other means, or when our staff contact you in relation to us providing services to you;
- from correspondence (whether in writing or electronically);
- while conducting customer satisfaction and market research surveys;
- when administering any of our services; and
- as otherwise required to manage our business.
However, in certain cases we may collect personal information from publically available sources and third parties, such as our suppliers, contractors, clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
Types of personal information we collect
The type of personal information we may collect can include (but is not limited to) your name, postal address, email address, and phone numbers.
Depending on the nature of our relationship with you, we may also collect information including credit card details, drivers licence, billing information, current and former employment details.
We will also collect any information that you provide us to complete your account profile for the TEN platform.
We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
- confirm your identity;
- operate the TEN platform, which allows you to access our content and use our services;
- offer and provide you with our goods and services;
- manage and administer those goods and services, including account keeping procedures;
- optimise and customise the user experience (including content and advertising) for users of the TEN platform and our other websites and services;
- protect the security and integrity of the TEN platform and our other website and services;
- develop and improve the TEN platform and our other products and services;
- communicate with you, including (but not limited to) emailing you tax invoices;
- comply with our legal and regulatory obligations; and
- otherwise to manage our business.
Who we disclose your personal information to
The types of persons, agencies and entities we typically disclose personal information to include (but are not limited to) our suppliers, contractors (such as any mail house), organisations that provide us with technical and support services (these include third party technology service providers to assist us with storing and processing user data as part of the website's operations) and our professional advisors.
If the content that you access on the Website is developed and provided to us by third parties, including by lawyers, accountants and business executives, we may also disclose your personal information to these third parties, including your name, title, company name, company city, and State.
We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.
If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
As part of the TEN platform's focus on improving the content that we provide to users, we track certain user activities on the platform and may provide third parties with statistics and information that measure user engagement with particular content.
Protection of personal information
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.
We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases and ensuring that employees and third parties with access to records containing personal information are subject to appropriate information security obligations.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
Like most businesses, marketing is important to our continued success. We therefore like to stay in touch with customers and let them know about new offers and opportunities. We may provide you with information about products, services and promotions either from us, or from third parties which may be of interest to you.
You may opt out at any time if you no longer wish to receive direct marketing messages from us using the opt out link provided or you can make this request by contacting our Customer Service Officer.
We may use third party vendors to show our advertisements on sites on the Internet and serve these advertisements based on a user’s prior visits to our Website. We may also use analytics data supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our Website.
Accessing and correcting your personal information
You may contact our Customer Service Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
Overseas transfers of personal information
We may disclose your personal information to our related entities, service providers and agents. From time to time we may also engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able to seek redress under, the Privacy Act.
Resolving personal information concerns
The Customer Service Officer
TEN The Education Network
GPO Box 61, Melbourne, Vic. 3001
Telephone (03) 8601 7700
We take all complaints seriously, and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992