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Recorded Webinars
Recorded Webinar: A Roadmap for Managing Client Expectations (practice management & business skills)
Developments in technology and consumer activism have led to a blurring of the lines between the professional and the personal, as well as to heightened expectations of interactions between service providers and their clients. This can leave practitioners feeling overwhelmed and u
Date/Time
About the Webinar
Developments in technology and consumer activism have led to a blurring of the lines between the professional and the personal, as well as to heightened expectations of interactions between service providers and their clients. This can leave practitioners feeling overwhelmed and under immense pressure. This session will provide advice on how to meet your obligations to your client while using effective techniques and strategies to maintain the required degree of professionalism, including:
- The fiduciary duty and the conduct rules – how these impact on your relationship and communication with your client
- Knowing your client – determining appropriate and clear communication and management methods
- Strategies for dealing with changes in the relationship, such as aging or distantly remote clients
- What to do when the family starts interfering
- Setting boundaries and keeping them
- Resources and tactics for dealing with clients behaving badly
- Is there a time to terminate the relationship?
Presented By
Philip Bambagiotti
BarristerWho Should Attend?
This webinar is suitable for lawyers - Australia wide and it has been designed to deliver the the practice management business skills compulsory subject unit for th
CPD Information
unit for the CPD year ending 31st March 2022. CPD Lawyers can claim 1 CPD unit – practice management business skills. WA lawyers – From April 1 st 2021, due to the new requirements we are unable to verify your completion of recorded webinars to the Legal Practice Board of WA.
Enquiries/Assistance
If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]