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Recorded Webinars

Recorded Webinar: Navigating the Storm: Handling Difficult Clients (and Non-clients) in Your Practice

Dealing with difficult third parties who have an interest in your client’s affairs can be a common yet challenging task for succession lawyers. This practical session provides the strategies for identifying your obligations to clients and non-clients, effective ways to manage hara
PRESENTED BY Ines Kallweit Principal - KHQ Lawyers , Melbourne

Date/Time

About the Webinar

Dealing with difficult third parties who have an interest in your client’s affairs can be a common yet challenging task for succession lawyers. This practical session provides the strategies for identifying your obligations to clients and non-clients, effective ways to manage harassment, and guidance for addressing concerns from disappointed beneficiaries in order to safeguard your practice. It covers:

  • Identifying client v non-client in the context of succession planning
  • Managing expectations and communications with all parties involved
  • Strategies for monitoring and managing negative reviews and social media harassment from disgruntled third parties
  • Legal recourses and professional conduct in the face of online attacks
  • Crafting appropriate and effective responses to online harassment
  • Techniques for managing confrontations and complaints from disgruntled third parties

Presented By

Ines Kallweit
Principal, KHQ Lawyers Melbourne, VIC

Ines Kallweit leads the Wills & Estates team at KHQ Lawyers. She is an Accredited Specialist in Wills & Estates (with the Law Institute of Victoria) and a member of the Society of Trust and Estates Practitioners. Ines is also a notary public.

Ines’ practice ranges from estate planning, the preparation of Wills and Powers of Attorney to complex estate administration and estate litigation. Her broad knowledge in this area and solutions-focused approach allows her to assist clients with the preparation of comprehensive estate plans and the administration of complex estates. Her estate litigation work involves both defending estates and representing individuals in resolution of disputes involving Wills, property, estate and guardianship matters.

 

Ines also has a keen interest in promoting legal education. She has a Master of Teaching and is an adjunct lecturer at the College of Law. She speaks for various professional development providers including the Law Institute of Victoria, Leo Cussen Institute and Television Education Network. Ines is a native German speaker.

Ines is widely regarded as one of the country’s leading practitioners in this area of law and has been recognised as a preeminent Wills & Estates Litigation Lawyer for Victoria in Doyles Guide for ten consecutive years (2015-2025).

Who Should Attend?

This webinar is suitable for lawyers practising in succession law - Australia wide.

CPD Information

Lawyers can claim 1 CPD unit - Practice Management & Business Skills

WA lawyers – Please note that TEN is unable to verify your completion of recorded webinars to the Legal Practice Board of WA. TEN is an accredited provider.

While TEN takes all reasonable care to include accurate and up-to-date information regarding CPD category classifications and compliance obligations, information regarding CPD point allocation are provided as a guide only. Allocation of CPD points is subject to the CPD requirements of your jurisdiction, personal circumstances and professional requirements. You are solely responsible for determining whether a particular product is appropriate for your CPD requirements.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

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