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Recorded Webinars

Recorded Webinar: Managing Complaints and Resolving Disputes in Schools

Knowing how to properly handle complaints is an important tool for any school to minimise the risk of conflicts, whether that be disputes between staff, students or their families or the board. This session will examine: What a good complaints process looks like and what is req
PRESENTED BY Alistair Macpherson Managing Director - Vocare Law , Brisbane

Date/Time

About the Webinar

Knowing how to properly handle complaints is an important tool for any school to minimise the risk of conflicts, whether that be disputes between staff, students or their families or the board. This session will examine:

  • What a good complaints process looks like and what is required for best practice complaint handling, including procedural fairness and the value of feeling heard
  • The stages and dynamics of disputes and conflict and tips and insights for getting to the (real) heart of the matter
  • Practical dispute resolution techniques that can be employed to diffuse heated situations and keep communications on point, meaningful and psychologically safe for all concerned

Presented By

Alistair Macpherson
Managing Director, Vocare Law Brisbane, QLD

Alistair is an Australian Legal Practitioner. He was admitted as a legal practitioner of the Supreme Court of the Australian Capital Territory in 2001 and has experience in the ACT, NSW and QLD jurisdictions.

Prior to entering private practice, Alistair was employed as a legal adviser / solicitor with a number of government organisations (Department of Defence, Australian Federal Police and Department of Primary Industries and Fisheries), as well as working as a prosecutor in the ACT and Queensland.

Since 2006, he has been employed in private practice, and is now the Managing Director of Vocare Law (formerly Corney & Lind Lawyers), a mid-sized law firm with offices in Sydney and Brisbane. Over this period, he has regularly advised independent schools on their legal obligations, as well as acting in various litigious matters against schools (including discrimination, employment, personal injury and contractual disputes). He has served, and continues to serve, on the boards of various independent schools, and is also retained as the Consultant for Public Policy and Advocacy with Associated Christian Schools.

Alistair has personally appeared in numerous Tribunals and Courts as advocate for individuals, schools and other corporate clients.  He has instructed Counsel in numerous trials and complex matters, including lengthy jury trials for serious criminal offences and complaints of discrimination.

Alistair Macpherson is currently a board member of Calvary Christian College (Townsville), Transform Aid International and Christian Education Ministries.

Who Should Attend?

This webinar is suitable for senior executives from private and independent schools, around Australia, along with their advisors. This webinar is for practitioners with some knowledge in this area and looking to improve their knowledge.

CPD Information

This webinar has been designed to run for 1 hour, however, webinar lengths can vary depending on the level of questions and discussion.

While TEN takes all reasonable care to include accurate and up-to-date information regarding CPD category classifications and compliance obligations, information regarding CPD point allocation are provided as a guide only. Allocation of CPD points is subject to the CPD requirements of your jurisdiction, personal circumstances and professional requirements. You are solely responsible for determining whether a particular product is appropriate for your CPD requirements.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

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