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Recorded Webinars

Recorded Webinar: Managing Complaints and Resolving Disputes in Schools

Knowing how to properly handle complaints is an important tool for any school to minimise the risk of conflicts, whether that be disputes between staff, students or their families or the board. This session will examine: What a good complaints process looks like and what is req

Date/Time

About the Webinar

Knowing how to properly handle complaints is an important tool for any school to minimise the risk of conflicts, whether that be disputes between staff, students or their families or the board. This session will examine:

  • What a good complaints process looks like and what is required for best practice complaint handling, including procedural fairness and the value of feeling heard
  • The stages and dynamics of disputes and conflict and tips and insights for getting to the (real) heart of the matter
  • Practical dispute resolution techniques that can be employed to diffuse heated situations and keep communications on point, meaningful and psychologically safe for all concerned

Presented By

Alistair Macpherson
Managing Director, Vocare Law Brisbane, QLD

Alistair is an Australian Legal Practitioner. He was admitted as a legal practitioner of the Supreme Court of the Australian Capital Territory in 2001 and has experience in the ACT, NSW and QLD jurisdictions.

Prior to entering private practice, Alistair was employed as a legal adviser / solicitor with a number of government organisations (Department of Defence, Australian Federal Police and Department of Primary Industries and Fisheries), as well as working as a prosecutor in the ACT and Queensland.

During this period, he developed extensive experience in contract law, employment law, discrimination law, government contracting, law and decision making, dispute resolution, litigation and criminal law. He advised during complex, high value and long term commercial and government negotiations, tenders and contract documents (often across jurisdictional boundaries) including contracts between private enterprise and government, between government departments and different governments.

He has now acted both on the government and private enterprise side of the negotiations and is well-equipped to understand the different objectives and decision making imperatives and processes from both perspectives.

Who Should Attend?

This webinar is suitable for senior executives from private and independent schools, around Australia, along with their advisors. This webinar is for practitioners with some knowledge in this area and looking to improve their knowledge.

CPD Information

This webinar has been designed to run for 1 hour, however, webinar lengths can vary depending on the level of questions and discussion.

While TEN takes all reasonable care to include accurate and up-to-date information regarding CPD category classifications and compliance obligations, information regarding CPD point allocation are provided as a guide only. Allocation of CPD points is subject to the CPD requirements of your jurisdiction, personal circumstances and professional requirements. You are solely responsible for determining whether a particular product is appropriate for your CPD requirements.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

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