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Recorded Webinars

Recorded Webinar: Talk to Me: How to Effectively (and Ethically) Communicate with Clients

The most effective risk management strategy for a lawyer is having a good, trusting, working relationship with their clients. Communication is absolute key to establishing such a relationship. This session shall look at the professional skills involved with good client communicati

Date/Time

About the Webinar

The most effective risk management strategy for a lawyer is having a good, trusting, working relationship with their clients. Communication is absolute key to establishing such a relationship. This session shall look at the professional skills involved with good client communication and how this assists to discharge the ethical obligations a lawyer has to their client and to others. Specifically, this session shall:

  • Summarise the ethical duties and obligations a lawyer has which may be breached through poor communication, including from lapses into informality
  • Look at recent case studies which have attracted criticism of the court and workshop how improved communication practices could have prevented these
  • Consider the different reasons for communication, the level of formality required in certain situations and how to ensure all staff maintain appropriate ethical standards when communicating to court and on behalf of the firm
  • Look at the practical issues and risks associated with the use by lawyers or firm of messaging apps

Presented By

David Bailey
Barrister, Victorian Bar Melbourne, Vic

David is a member of the Victorian Bar, and has been in legal practice for over 40 years. He has a strong interest in dispute resolution including arbitration and mediation. He was a founding member of the Australian Centre for International Commercial Arbitration board and served on it from 1985 to 2010; he is a fellow of ACICA and a fellow of the Resolution Institute and the first Chair of the International Law Section of the Law Council of Australia. David is also an Adjunct Professor of Law at Victoria University where he teaches Commercial Arbitration. He regularly presents papers on civil litigation and dispute resolution for the Law Institute, Leo Cussen Institute, Legalwise and other bodies. He is the senior author of Civil Procedure Victoria and the author of Discovery and Interrogatories, Australia published by Lexis Nexis.

A former solicitor for over 25 years heading up a banking practice in a major law firm he now practises primarily in commercial litigation concerning banker/customer disputes, distribution and franchising disputes, cross border trade and commercial disputes and international transactions. He was counsel for Castel Electronics Pty Ltd in the key cases concerning international commercial arbitration in the Federal Court of Australia, the Full Federal Court of Australia and the High Court, TCL Air Conditioner (Zhongshan) Co Ltd v Castel Electronics Pty Ltd [2014] FCAFC 83; Castel Electronics Pty Ltd v TCL Air Conditioner (Zhongshan) Co Ltd [2014] FCA 1214 and TCL Air Conditioner (Zhongshan) Co Ltd v The Judges of the Federal Court of Australia (2013) 295 ALR 596.

Who Should Attend?

This webinar is suitable for lawyers practising in commercial law - Australia wide.

CPD Information

Lawyers can claim 1 CPD unit - Ethics

WA lawyers – Please note that TEN is unable to verify your completion of recorded webinars to the Legal Practice Board of WA. TEN is an accredited provider.

While TEN takes all reasonable care to include accurate and up-to-date information regarding CPD category classifications and compliance obligations, information regarding CPD point allocation are provided as a guide only. Allocation of CPD points is subject to the CPD requirements of your jurisdiction, personal circumstances and professional requirements. You are solely responsible for determining whether a particular product is appropriate for your CPD requirements.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

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