Recorded Interactive Webinar: Competition and Consumer Law Issues Impacting the NDIS: Navigating the ACCC’s Increased Scrutiny

With the ACCC's heightened focus on protecting NDIS participants from misleading conduct, unfair contract terms, and anti-competitive practices, disability service providers must ensure they remain compliant while maintaining fair service delivery. This session will explore the growing regulatory landscape and its implications for NDIS providers, offering practical insights on how to avoid legal pitfalls while ensuring participants receive quality care. Key areas covered include:

• The ACCC’s expanded focus on the NDIS sector: What does the ACCC’s crackdown on misleading conduct, price gouging, and anti-competitive behaviour mean for disability service providers?
• Understanding the role of the Fair Pricing Taskforce: An in-depth look at the Fair Pricing Taskforce’s role in targeting exploitative pricing practices, including "wedding tax" style price hikes, and ensuring NDIS participants are charged fairly
• Unfair contract terms and misleading conduct: How to identify and avoid potentially unfair contract terms in service agreements and ensure that your marketing and communications are transparent and accurate
• Collaborative behaviours and anti-competitive practices: understanding when coordination between providers can cross into cartel-like behaviour or breach Australian Consumer Law
• The consequences of breaching competition and consumer laws, including fines, reputational damage, and potential ACCC investigations
• Implementing clear policies, staff training, and risk management processes to avoid breaches of competition and consumer laws.
• Real-world examples highlighting where providers have gone wrong and the corrective actions taken to ensure compliance