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Recorded Webinars
Recorded Webinar: Mastering Challenging Conversations for NSW Conveyancers (practice mgmt & business skills)
Conveyancing practice involves relationships on many levels, including with clients, staff, practitioners on the other side and service providers. When it’s not all smooth sailing, difficult conversations can add a challenging layer to those relationships. This session will provi
PRESENTED BY
Anneka Frayne
Director, Stacks
Date/Time
About the Webinar
Conveyancing practice involves relationships on many levels, including with clients, staff, practitioners on the other side and service providers. When it’s not all smooth sailing, difficult conversations can add a challenging layer to those relationships. This session will provide conveyancers with a tool kit on how to effectively manage those interactions and achieve a positive outcome, including:
- What constitutes professional behaviour and courtesy?
- Tips for spotting rocky roads ahead
- Assessing and understanding personality types
- Tailoring communications and messages to meet personality types and circumstances
- Addressing and quashing inappropriate behaviour
- How to set limits while maintaining relationships
- What to do when a line is crossed?
- When is it time to make a complaint to a professional body?
- Case studies and examples
Presented By
Anneka Frayne
Director, StacksWho Should Attend?
This webinar is suitable for property conveyancers in NSW. This webinar is for practitioners with some knowledge in this area and looking to improve their knowledge.
CPD Information
Lawyers can claim 1.25 CPD units - Practice Management Business Skills.
Enquiries/Assistance
If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]