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 Recorded Webinar: Finding the Keys to Resolution: Effective Dispute Management in Schools

Date: Monday 30th August 2021
Duration: Approximately 1 Hour


Running a school is a complex process and relies on relationships with many stakeholders, service providers and the community. It is inevitable that disputes will arise, but the key to resolution lies in being prepared. This session provides a guide for schools on how to prepare for a dispute and steps to take to achieve resolution, including:

  • How to identify potential disputes before they occur and what preventative action to take
  • What are dispute resolution clauses and when do you need to include one in a contract?
  • Elements of an effective dispute resolution management process:
  • internal and external procedures and investigations
  • mediation and arbitration - what is the difference?
  • the benefits of a stepped and time managed process
  • leaving the door open to legal action
  • When to call in the lawyers
  • Strategies for dealing with a dispute with a student’s parents
  • Do you need to engage a crisis management expert? What happens when the media become involved?
  • Weighing up the merits as well as cost, reputation and effect on the parties
  • Settlements and non-disclosure agreements - what are you trying to achieve?
  • Incorporating dispute resolution into your policies and contracts
Recorded Webinars,Schools Law,Recorded Webinar: Finding the Keys to Resolution: Effective Dispute Management in Schools

Fiona Manderson, Director of Compliance and Risk, and Legal Counsel, Hillcrest Christian College, Queensland

Fiona Manderson was admitted to practice in the Supreme Court of Queensland and the High Court of Australia in January 2005, and practiced in traditional law firms and Legal Aid Queensland for 15 years before leaving to undertake an “in-house” role at Hillcrest Christian College.

Fiona has significant experience in family, child protection and domestic violence law, employment law, discrimination, defamation, consumer protection, and contractual disputes. She has appeared in the Magistrates Courts, Federal Circuit Court and Family Court, Coroners Court, Queensland Civil and Administrative Tribunal, Federal Circuit Court, Federal Court, Supreme Court and Court of Appeal including in high profile and complex multi-jurisdictional matters for schools. This depth of experience across a number of areas of law has contributed to her skill in preparing policies and procedures that are proactive in preventing legal issues where possible.

Valued for her significant experience responding to complex school law matters, she has become an integral part of the Hillcrest Christian College team over the past 12 months.

Fiona has been an accredited as an Independent Children’s Lawyer for 10 years, and holds accreditation as a Family Dispute Resolution Practitioner (mediator). Fiona has served on the board of 4 not-for-profit organisations, is a current committee member of the Australian Belted Galloway Association, in addition to currently being an acting Company Secretary of another entity.

Her broad experience working across a number of jurisdictions has resulted in a breadth of experience sought after by independent schools and charities.


This webinar is suitable for School Principals, Senior executives from private and independent schools, around Australia, along with their advisors. This webinar is for practitioners with some knowledge in this area and looking to improve their knowledge.


This webinar has been designed to run for 1 hour, however, webinar lengths can vary depending on the level of questions and discussion.

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: lisa@tved.net.au

© Television Education Network Pty Ltd 2022

Product Code: WBVAUG21
 Price:  $269.50 (Inclusive of GST)
© 2022 Television Education Network Pty Ltd. All rights reserved. The program for this webinar is copyright and may not be reproduced in any form without the prior written consent of the copyright owner.